{"product_id":"4y-premier-support-nbd","title":"4Y Premier Support NBD","description":"\u003cb\u003eLenovo™ Premier Support\u003c\/b\u003e gives you direct access to highly skilled and experienced Lenovo technicians who provide comprehensive hardware and software support. Our troubleshooting experts have extensive technical knowledge and system understanding and can quickly offer solutions and advice to help your hardware and software achieve optimal efficiency.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTechnical Support at the Highest Level\u003c\/b\u003e\u003cbr\u003e• Advice from technology experts.\u003cbr\u003e• Comprehensive case management.\u003cbr\u003e• Accelerated, immediate problem resolution.\u003cbr\u003e\u003cbr\u003e\u003cbr\u003eDo you want to strengthen your company and provide employees with a first-class support experience? With Lenovo Premier Support, both IT staff and end-users receive priority treatment.\u003cbr\u003e\u003cbr\u003eGet direct access to Lenovo's best service technicians, a team that listens and provides tailored troubleshooting – without scripts. We work with problem resolution rates, so every case is resolved promptly and precisely.\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003ePremier Support Center\u003cbr\u003e• Seamless, enhanced technical support available 24 x 7 x 365\u003cbr\u003e• Dedicated phone number – no navigating call systems\u003cbr\u003e• Single point of contact for comprehensive case and escalation management\u003cbr\u003e• Support for hardware and OEM software (1)\u003cbr\u003e\u003cbr\u003eTechnical Account Managers (TAMs)\u003cbr\u003e• Proactive customer relationship and escalation management\u003cbr\u003e• Customized recommendations for your business\u003cbr\u003e• Meaningful quarterly reports and assessments\u003cbr\u003e\u003cbr\u003ePrioritized Service Delivery\u003cbr\u003e• No waiting in line for service requests\u003cbr\u003e• Next business day on-site service2\u003cbr\u003e• Warranty claims including parts and labor (2)\u003cbr\u003e\u003cbr\u003eAdditionally, our Technical Account Managers are available as single points of contact for comprehensive case management. Count on the consistency, accountability, and transparency you deserve. With next business day on-site service repair and prioritized parts delivery, system downtime and work interruptions are minimized.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eThat's the difference Premier Support makes.\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e1) Technical support is limited to selected software applications. Support does not include application or technical assistance for enterprise software, custom software, or industry-specific applications. Please contact the Lenovo Premier Support Center for a list of all supported software applications.\u003cbr\u003e\u003cbr\u003e2) If Lenovo determines that the issue is covered under warranty and cannot be resolved over the phone or by a customer-replaceable part, on-site repair will be performed where service is available. Otherwise, the best possible service delivery will be used. For calls received after 4:00 PM local time, an additional business day is required for service dispatch.\u003cbr\u003e\u003cbr\u003e3) Not available in all markets.\u003cbr\u003e\u003cbr\u003e4) Out-of-stock spare parts may delay service delivery.\u003cbr\u003e\u003cbr\u003e5) Full activation in 2019, various levels and criteria can then be selected and will be available. Please contact your local sales representative for more information.","brand":"LENOVO","offers":[{"title":"Default Title","offer_id":48643456205028,"sku":"5271967","price":208.45,"currency_code":"CHF","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0780\/7365\/9620\/files\/846bc3adf8d960b5cd81899dd194e7f7f8b2518e_1a80acbf-b4e2-4e4c-b052-32a6b8e98e9d.jpg?v=1782806647","url":"https:\/\/shop.primetrack.ch\/en\/products\/4y-premier-support-nbd","provider":"Primetrack Business","version":"1.0","type":"link"}