Refund policy
Last updated: 30 April 2026
Returns and exchanges
There is no general right of return or exchange.
Returns are only possible with the prior written consent of Primetrack AG.
A prerequisite for a return is that the goods are in flawless condition, unused, complete and in their original packaging. In addition, valid proof of purchase is required.
The return is made at the customer's expense and risk. Primetrack reserves the right to charge a handling fee or restocking fee.
Returns without prior consent will not be accepted.
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Damage and defects
The customer is obliged to inspect the goods immediately upon receipt.
Obvious defects, transport damage or incorrect deliveries must be reported in writing within 5 calendar days of receipt.
Late notifications may result in claims no longer being considered.
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Exceptions
Excluded from exchange and return are in particular:
- Special orders and individually configured products
- Opened or used items
- Products with damaged or missing original packaging
- Licensed software and digital products
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Refunds
Provided that a return has been approved by Primetrack, a refund or credit will be issued after inspection of the goods.
Primetrack reserves the right to issue refunds in the form of a credit note.
Any refunds will be made within a reasonable period after receipt of the goods.
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Contact
For queries or to register a return, please contact:
E-mail: shop@primetrack.ch
Phone: +41 61 500 04 10