Shipping policy

Last updated: 30 April 2026

1. General shipping conditions

We deliver exclusively to addresses within Switzerland. Orders are processed and dispatched after successful payment. Shipping usually takes place within 2–5 working days, provided the goods are in stock.

2. Shipping costs

  • Shipping costs are shown during the order process.
  • Additional costs may arise for deliveries to remote areas or for special shipping methods.
  • For orders above a certain order value, shipping costs may be waived (according to the current offer in the web shop).

3. Delivery times

  • The delivery time stated in the offer or in the order confirmation is considered a guide value and is not binding.
  • If the delivery time exceeds 90 days, the customer may withdraw from the contract after written notification.
  • Partial deliveries are permitted and do not entitle the customer to withdraw from the entire contract.

4. Delivery area

We deliver exclusively to addresses within Switzerland. Deliveries abroad are not possible.

5. Transfer of risk

Risk passes to the customer upon handover of the goods to the transport company. The customer is obliged to check the delivered goods immediately for correctness, completeness and integrity.

Damage to the delivered goods must be reported within 5 calendar days of receipt.

6. Acceptance of delivery

  • The customer is obliged to accept the ordered goods on the agreed delivery date.
  • If the goods cannot be delivered or are not collected within the collection period, we reserve the right to charge additional shipping costs or a handling fee.

7. Self-collection

Ordered goods can be collected from our business address by prior arrangement. The collection period is 14 days from the notification that the goods are ready.

8. Transport damage

In the case of obvious transport damage, the customer must report this immediately to the delivery agent and inform us accordingly. Without such notification, claims for damages cannot be asserted.

9. Shipping partners

We work with various logistics partners to ensure reliable and punctual delivery. Information about the shipping service provider is provided with the shipping confirmation.

10. Delays

In the event of delivery delays due to force majeure (e.g. natural disasters, strikes or unforeseen events), the delivery time is extended accordingly. In such cases, the customer is informed promptly.

11. Return of undeliverable shipments

Shipments that cannot be delivered and are returned to us may be re-sent. The additional shipping costs are borne by the customer.

12. Contact for shipping queries

Primetrack Business – a service of Primetrack AG
(c/o Primetrack AG)
Nauenstrasse 71a
CH-4052 Basel
E-mail: shop@primetrack.ch
Phone: +41 61 500 04 10