3 Years Premier Support

Lenovo™ Premier Support gives you direct access to qualified and experienced Lenovo technicians who provide comprehensive hardware and software support. Our troubleshooting experts possess extensive technical expertise and system understanding, enabling them to quickly offer solutions and advice that ensure your hardware and software achieve optimal efficiency.

Technical support at the highest level
• Consultation with technology experts.
• Comprehensive case management.
• Accelerated, immediate problem resolution.

Do you want to strengthen your business and provide your employees with a first-class support experience? With Lenovo Premier Support, both IT staff and end-users are given priority treatment.

Gain direct access to Lenovo's best service technicians, a team that listens and provides tailored troubleshooting – without scripts. We work with problem resolution rates so that every case is resolved promptly and precisely.

Premier Support Center
• Seamless, extended technical support available 24 x 7 x 365
• Dedicated phone number – no navigating call systems
• Central point of contact for comprehensive case and escalation management
• Support for hardware and OEM software (1)

Technical Account Managers (TAMs)
• Proactive customer relationship and escalation management
• Individual recommendations for your business
• Meaningful quarterly reports and reviews

Prioritized Service Delivery
• No waiting in line for service requests
• Next business day on-site service (2)
• Warranty claims including parts and labor (2)

Additionally, our Technical Account Managers are available as single points of contact for comprehensive case management. Rely on the consistency, accountability, and transparency you deserve. With next-business-day on-site service repair and prioritized parts delivery, system downtime and work interruptions are minimized.

That's the difference Premier Support makes.


3 Years Premier Support

(1) Technical support is limited to selected software applications. Support does not include application or technical assistance for enterprise software, customized software, or industry-specific applications. Please contact the Lenovo Premier Support Center for a list of all supported software applications.

(2) If Lenovo determines that the issue is covered under warranty and cannot be resolved over the phone or by a customer replaceable part, on-site repair will be performed, provided service is available. Otherwise, the best possible service delivery will be used. Calls received after 4:00 PM local time will require an additional business day for service dispatch.

(3) Not available in all markets.

(4) Out-of-stock spare parts may delay service delivery.

(5) Full activation in 2019, various levels and criteria will then be selectable and available. Please contact your local sales representative for more information.


Lenovo™ Keep Your Drive 3 Years - Extension

The extension must match the base warranty period

IF DATA SECURITY IS IMPORTANT TO YOU

Your Lenovo™ hard drive and the data on it remain under your control, optimizing security and reducing potential risks of civil liability.

With the Lenovo "Keep Your Drive" (KYD) service, you can destroy corporate data on your terms. (1)

PREDICTABLE BUDGETS
The service allows for accurate prediction of initial costs as hard drive repair is eliminated.

COMPLIANCE WITH REGULATIONS AND REGULATORY PROTECTION
Your company can avoid the legal and financial consequences of data security breaches.

DATA REMAINS PROTECTED
Eliminates the need to track the shipping path of defective hard drives; IT staff can focus on important business tasks.

Benefits:
• The service is available for Lenovo ThinkPad, ThinkCentre, ThinkStation, and selected Lenovo/Idea notebooks and Miix products.
• The "Keep Your Drive" (KYD) service must be purchased together with the system.
• The duration of protection corresponds to the duration of the system manufacturer's warranty, even if the hard drive has been replaced.
• The service applies to multiple drives in a system and multiple failures.
• The service applies to both Solid State Drives (SSD) and Hard Disk Drives. Some models require an upgrade to on-site service if the SSD is soldered to the system board.


Sealed Battery Warranty 3 Years - Extension

The extension must match the base warranty period

BETTER PROTECTION FOR A BETTER BATTERY

Selected Lenovo PCs include a built-in battery specifically designed for ultra-slim products.

This sealed battery, which is not a customer replaceable unit (CRU), lasts three years under normal use and has a 2.5 times faster charging time than traditional ThinkPad batteries thanks to RapidCharge technology.

Doesn't a better battery deserve better protection? Extend your one-year base battery warranty to a two or three-year sealed battery warranty (1) (available through warranty extension).

Low one-time costs result in significant savings in the event of a non-warranty battery replacement and prevent hassle from unplanned expenses.

ADVANTAGES
• Low initial costs enable significant savings compared to replacing a battery not covered by a warranty extension.
• With this fixed-cost solution, you avoid unexpected repair costs.
• In combination with on-site or extended exchange services, a sealed battery warranty avoids unexpected and frustrating system downtime.
• You have the peace of mind that Lenovo certified technicians will ensure effective and efficient battery replacement.

WHY LENOVO™?
• We know our products better than anyone else. And the best products deserve the best service.
• Lenovo certified technicians use Lenovo approved spare parts to perform repairs to the highest quality standards.
• Our worldwide network of regional support centers provides your company and your employees with first-class, consistent support in their local language – wherever your employees are located.


International Warranty Extension

Traveling internationally? Unlock Accidental Damage Protection, Keep Your Drive, and Sealed Battery Warranty with the International Warranty Extension. (2)


Lenovo™ has first-class services to support your PCs throughout their entire lifecycle.
(1) A part replaced under Lenovo's manufacturer's warranty becomes the property of Lenovo. All products and offers are subject to availability.

(2) According to Lenovo Service Terms and Conditions, Accidental Damage Protection, Keep Your Drive, and Sealed Battery Warranty are only valid in the country where they were purchased. The International Warranty Extension also allows use in all countries where the service is offered.