Lenovo™ Premier Support gives you direct access to highly skilled and experienced Lenovo technicians who provide comprehensive hardware and software support. Our troubleshooting experts have extensive technical knowledge and system understanding, and can quickly offer solutions and advice to help your hardware and software achieve optimal efficiency.

Technical Support at the Highest Level
• Advice from technology experts.
• Comprehensive case management.
• Accelerated, immediate problem resolution.


Do you want to strengthen your company and offer employees a first-class support experience? With Lenovo Premier Support, both IT staff and end-users are given priority.

Get direct access to Lenovo's best service technicians, a team that listens and provides tailored troubleshooting – without scripts. We work with problem resolution rates so that each case is resolved promptly and precisely.



Premier Support Center
• Smooth, extended technical support available 24 x 7 x 365
• Dedicated phone number – no navigating the call system
• Central point of contact for comprehensive case and escalation management
• Support for hardware and OEM software (1)

Technical Account Managers (TAMs)
• Proactive customer relationship and escalation management
• Individual recommendations for your company
• Meaningful quarterly reports and evaluations

Prioritized Service Delivery
• No waiting in line for service requests
• Next business day on-site service2
• Warranty claims including parts and labor (2)

In addition, our Technical Account Managers are available as individual points of contact for comprehensive case management. You can rely on the consistency, accountability, and transparency you deserve. With next-business-day on-site service repair and prioritized spare parts delivery, system downtime and work interruptions are minimized.

That's the difference Premier Support makes.

1) Technical support is limited to selected software applications. Support does not include application or technical assistance for enterprise software, customized software, or industry-specific applications. Please contact the Lenovo Premier Support Center for a list of all supported software applications.

2) If Lenovo determines that the problem is covered by warranty and cannot be resolved over the phone or by a customer replaceable unit, on-site repair will be performed, if service is available. Otherwise, the best possible service delivery will be used. For calls received after 4:00 PM local time, an additional business day will be required for service dispatch.

3) Not available in all markets.

4) Out-of-stock spare parts may delay service delivery.

5) Full activation in 2019, different levels and criteria are then selectable and available. Please contact your local sales representative for more information.