3 Years Premium Care with On-site Service

Extended support from real people.
Real fast.

We get it. New computers are exciting. From the moment you unbox your new Lenovo device, you want to be able to use it. But even the most tech-savvy among us sometimes have problems with setup and support.

Lenovo Premium Care is the simple solution for your extended technical support.

Introducing Lenovo Premium Care

Premium Care is the new standard for extended technical support. Our experienced technicians are ready to help you with any problems with your Lenovo device, peripherals, and even software.

With this customer support service, where you don't have to wait in line and are connected directly to experts, Lenovo offers you peace of mind and faster solutions, allowing you to get more out of your device.

REAL PEOPLE
You choose how to reach us – by phone, chat, or email – and our tech experts will take care of you. Support for PC problems from real people.

REAL FAST
Perfectly trained technicians provide you with real-time solutions for any problem, right from the first contact. If necessary, our team will schedule an on-site visit for the next business day.

REAL SIMPLE
Help with starting and using your hardware and software. Simple solutions that are easy to access – that's the ideal Premium Care support experience.

PC HEALTH CHECK
Free annual health check that allows our experts to identify problems before you do, so they can resolve them quickly and help you avoid PC issues.


Simple Support Experience

Help with Using Hardware and Software
Whether you need help setting up or adding a new printer – Lenovo Premium Care is there for you. Now you have a single point of contact to support you, so you can do what you love with your device.

In addition to top-level hardware support and help with using your devices whenever you need it, our team is always ready to answer your questions about the software applications you use every day.

This is Premium Care – designed to delight you and make your life easier.


Supported Software

Windows® OS, Lenovo™ SHAREit, Lenovo OneKey™ Recovery, Lenovo REACHit, Lenovo Photo Master, McAfee® LiveSafe™ (30-day trial), Adobe® Photoshop® software, Adobe Acrobat® software, Cyberlink Power DVD, Chrome OS, Dropbox, Intuit Quickbooks, McAfee, MS Office, Windows, MS Works, MS Works Plus 2008, Norton AnitVirus, Norton Internet Security, Roxio Creator, Skype.

Trademarks: Lenovo and the Lenovo logo are trademarks or registered trademarks of Lenovo. Microsoft, Windows, and the Windows logo are trademarks of Microsoft Corporation. Trademarks, product and service names of other companies/manufacturers are acknowledged.