4 Years Premier Support

Lenovo™ Premier Support gives you direct access to qualified and experienced Lenovo technicians who provide comprehensive hardware and software support. Our troubleshooting experts have extensive technical know-how and system understanding and can quickly offer you solutions and advice to help your hardware and software achieve optimal efficiency.

Technical support at the highest level
• Consulting from technology experts.
• Comprehensive case management.
• Expedited, immediate problem resolution.

Do you want to strengthen your business and provide employees with a first-class support experience? With Lenovo Premier Support, both IT staff and end-users are given priority treatment.

Gain direct access to Lenovo's best service technicians, a team that listens and provides tailored troubleshooting – without scripts. We work with problem-solving rates so that every case is resolved promptly and accurately.

Premier Support Center
• Smooth, extended technical support available 24 x 7 x 365
• Dedicated phone number – no navigating through call systems
• Central point of contact for comprehensive case and escalation management
• Support for hardware and OEM software (1)

Technical Account Managers (TAMs)
• Proactive customer relationship and escalation management
• Individual recommendations for your business
• Meaningful quarterly reports and reviews

Prioritized Service Delivery
• No waiting in queue for service requests
• Next business day on-site service (2)
• Warranty claims including parts and labor (2)

In addition, our Technical Account Managers are available as individual points of contact for comprehensive case management. Rely on the consistency, accountability, and transparency you deserve. With next-business-day on-site service repair and prioritized parts delivery, system downtime and work interruptions are minimized.

This is the difference Premier Support makes.


Lenovo™ Keep Your Drive 4 Years - Extension (KYD)

The extension must match the period of the base warranty

IF DATA SECURITY IS IMPORTANT TO YOU

Your Lenovo™ hard drive and the data on it remain under your control, optimizing security and minimizing potential civil liability risks.

With the Lenovo "Keep Your Drive" (KYD) service, you can destroy business data on your terms. (1)

PREDICTABLE BUDGETS
The service allows for accurate prediction of initial costs, as hard drive repair is eliminated.

COMPLIANCE AND REGULATORY PROTECTION
Your company can avoid the legal and financial consequences of data security breaches.

DATA REMAINS PROTECTED
Eliminates the need to track the shipping path of defective hard drives; IT staff can focus on important business tasks.

Benefits:
• The service is available for Lenovo ThinkPad, ThinkCentre, ThinkStation and selected Lenovo/Idea notebooks and Miix products.
• The "Keep Your Drive" (KYD) service must be purchased together with the system.
• The duration of protection corresponds to the duration of the system manufacturer's warranty, even if the hard drive has been replaced.
• The service applies to multiple drives in a system and multiple failures.
• The service applies to both Solid-State Drives (SSD) and Hard Disk Drives. Some models require an upgrade to on-site service if the SSD is soldered to the system board.

International Warranty Extension

Traveling internationally? Unlock Accidental Damage Protection, Keep Your Drive, and Sealed Battery Warranty with the International Warranty Extension. (2)


4 Years Premier Support

(1) Technical support is limited to selected software applications. Support does not include application or technical assistance for enterprise software, customized software, or industry-specific applications. Please contact the Lenovo Premier Support Center for a list of all supported software applications.

(2) If Lenovo determines that the problem is covered under warranty and cannot be resolved over the phone or by a customer replaceable part, on-site repair will be performed if service is available. Otherwise, the best possible service delivery will be used. For calls received after 4:00 PM local time, an additional business day will be required for service dispatch.

(3) Not available in all markets.

(4) Out-of-stock spare parts may delay service delivery.

(5) Full activation in 2019, various levels and criteria will then be selectable and available. Please contact your local sales representative for more information.


Lenovo™ has first-class services to support your PCs throughout their lifecycle.

(1) Any part replaced under the Lenovo manufacturer's warranty becomes the property of Lenovo. All products and offers are subject to availability.

(2) According to Lenovo Service Terms and Conditions, Accidental Damage Protection, Keep Your Drive, and Sealed Battery Warranty are only valid in the country where they were purchased. The International Warranty Extension also allows use in all countries where the service is offered.