Lenovo™ Premier Support provides you with direct access to qualified and experienced Lenovo technicians who offer comprehensive hardware and software support. Our troubleshooting experts possess extensive technical know-how and system understanding and can quickly offer you solutions and advice that will help your hardware and software achieve optimal efficiency.

Technical Support at the Highest Level
• Advice from technology experts.
• Comprehensive case management.
• Accelerated, immediate problem resolution.


Do you want to strengthen your company and offer your employees a first-class support experience? With Lenovo Premier Support, both IT staff and end-users receive priority treatment.

Gain direct access to Lenovo's best service technicians, a team that listens and provides tailored troubleshooting – without scripts. We work with problem-solving rates, so every case is resolved promptly and precisely.



Premier Support Center
• Seamless, enhanced technical support available 24 x 7 x 365
• Dedicated phone number – no navigating through call systems
• Single point of contact for comprehensive case and escalation management
• Support for hardware and OEM software (1)

Technical Account Managers (TAMs)
• Proactive customer relationship and escalation management
• Customized recommendations for your business
• Meaningful quarterly reports and evaluations

Prioritized Service Delivery
• No waiting in service queues
• Next business day on-site service2
• Warranty claims including parts and labor (2)

Furthermore, our Technical Account Managers are available as single points of contact for comprehensive case management. Rely on the consistency, accountability, and transparency you deserve. With next-business-day on-site service repair and prioritized spare parts provision, system downtime and work interruptions are minimized.

That's the difference Premier Support makes.

1) Technical support is limited to selected software applications. Support does not include application or technical assistance for enterprise software, customized software, or industry-specific applications. Please contact the Lenovo Premier Support Center for a list of all supported software applications.

2) If Lenovo determines that the issue is covered under warranty and cannot be resolved by phone or a customer-replaceable part, on-site repair will be performed where service is available. Otherwise, the best possible service delivery will be used. For calls received after 4:00 PM local time, an additional business day is required for service dispatch.

3) Not available in all markets.

4) Out-of-stock spare parts may delay service delivery.

5) Full activation in 2019, various levels and criteria will then be selectable and available. Please contact your local sales representative for more information.