Lenovo™ Premier Support gives you direct access to qualified and experienced Lenovo technicians who provide comprehensive hardware and software support. Our troubleshooting experts possess extensive technical expertise and system understanding, enabling them to quickly offer solutions and advice that optimize the efficiency of your hardware and software.

Technical Support at the Highest Level
• Advice from technology experts.
• Comprehensive case management.
• Accelerated, immediate problem resolution.


Do you want to strengthen your business and provide employees with a first-class support experience? With Lenovo Premier Support, both IT staff and end-users receive priority treatment.

Gain direct access to Lenovo's best service technicians, a team that listens and provides tailored troubleshooting – without scripts. We work with problem resolution rates, ensuring every case is resolved promptly and precisely.



Premier Support Center
• Seamless, enhanced technical support available 24 x 7 x 365
• Dedicated phone number – no navigating call systems
• Central point of contact for comprehensive case and escalation management
• Support for hardware and OEM software (1)

Technical Account Managers (TAMs)
• Proactive customer relationship and escalation management
• Individual recommendations for your business
• Meaningful quarterly reports and evaluations

Prioritized Service Delivery
• No waiting in line for service requests
• Next business day on-site service2
• Warranty claims including parts and labor (2)

Additionally, our Technical Account Managers serve as single points of contact for comprehensive case management. Count on the consistency, accountability, and transparency you deserve. With next business day on-site service repair and prioritized parts delivery, system downtime and work interruptions are minimized.

That's the Premier Support difference.

1) Technical support is limited to selected software applications. Support does not include application or technical assistance for enterprise software, customized software, or industry-specific applications. Please contact the Lenovo Premier Support Center for a list of all supported software applications.

2) If Lenovo determines that the issue is covered by warranty and cannot be resolved over the phone or by a customer-replaceable part, on-site repair will be performed, if service is available. Otherwise, the best possible service delivery will be used. Calls received after 4:00 PM local time will require an additional business day for service dispatch.

3) Not available in all markets.

4) Out-of-stock spare parts may delay service delivery.

5) Full activation in 2019, various levels and criteria will then be selectable and available. Please contact your local sales representative for more information.