If your PC isn't working, then you need support. With HP Service Return to Depot with Defective Media Retention, you'll receive assistance in resolving most issues either by phone or online chat. For more significant problems, send your device to an authorized repair center near you. Our expert technicians will diagnose and repair your device within 4-7 business days^[1] – getting you back up and running. Return to Depot is a cost-effective alternative to on-site service and includes labor, parts, and materials. And with defective media retention, you maintain control over your sensitive data.